{"id":111,"date":"2022-10-07T00:03:34","date_gmt":"2022-10-06T15:03:34","guid":{"rendered":"https:\/\/lanway.jp\/journal\/wp?p=111"},"modified":"2022-12-28T20:28:38","modified_gmt":"2022-12-28T11:28:38","slug":"%e3%83%96%e3%83%ad%e3%83%83%e3%82%af%e7%94%a8%e3%83%86%e3%82%b9%e3%83%8802","status":"publish","type":"post","link":"https:\/\/lanway.jp\/blog\/knowledge\/111\/","title":{"rendered":"\u7d50\u679c\u3092\u51fa\u3059\u305f\u3081\u306eKPI\u306e\u4f5c\u308a\u65b9\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u307f\u305f"},"content":{"rendered":"\n<p>\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\u3001\u300c\u7d50\u679c\u3092\u51fa\u3059\u305f\u3081\u306eKPI\u306e\u4f5c\u308a\u65b9\u300d\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u307f\u307e\u3057\u305f\u3002<br>\u3053\u306e\u8a18\u4e8b\u3060\u3051\u3067\u5168\u3066\u3092\u304a\u4f1d\u3048\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u3067\u3059\u304c\u3001KPI\u8a2d\u5b9a\u3092\u3059\u308b\u969b\u306e\u8ef8\u3068\u306a\u308b\u8003\u3048\u65b9\u3092\u304a\u4f1d\u3048\u3059\u308b\u306e\u3067\u3001KPI\u306e\u672c\u8cea\u3092\u7406\u89e3\u3059\u308b\u624b\u52a9\u3051\u306b\u306a\u308c\u3070\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#KPI\">KPI\u3068\u306f\u4f55\u304b<\/a><\/li><li><a href=\"#KPI-2\">KPI\u306e\u672c\u8cea\u3068\u306f\uff1f<\/a><\/li><li><a href=\"#KPI-3\">KPI\u306e\u7acb\u3066\u65b9<\/a><\/li><li><a href=\"#i\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"KPI\"><strong>KPI\u3068\u306f\u4f55\u304b<\/strong><\/span><\/h2>\n\n\n\n<p>KPI\u3068\u306f\u300cKey Performance Indicator\u300d\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u3082\u306e\u3067\u300c\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002<br>\u7c21\u5358\u306b\u3044\u3046\u3068\u300c\u4e8b\u696d\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u898b\u3048\u308b\u5316\u3057\u305f\u6570\u5b57\u300d\u3068\u8a00\u3048\u307e\u3059\u3002<br>\u696d\u52d9\u306e\u9042\u884c\u5ea6\u3092\u5b9a\u91cf\u7684\u306a\u6570\u5024\u3067\u6e2c\u5b9a\u3067\u304d\u3001KPI\u306e\u6570\u5024\u304c\u76ee\u6a19\u3092\u4e0a\u56de\u308c\u3070\u6210\u529f\u3067\u3059\u3002<br>KPI\u3068\u5408\u308f\u305b\u3066\u3088\u304f\u53d6\u308a\u4e0a\u3052\u3089\u308c\u308b\u8a00\u8449\u306b\u3001KGI\u3068KSF\u304c\u3042\u308a\u307e\u3059\u3002<br>KGI\u3068\u306f\u300cKey Goal Indicator\u300d\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u3082\u306e\u3067\u3001\u300c\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002<br>\u7c21\u5358\u306b\u8a00\u3046\u3068\u3001\u300c\u6700\u7d42\u7684\u306a\u7d4c\u55b6\u76ee\u6a19\uff08\u30b4\u30fc\u30eb\uff09\u300d\u3067\u3059\u3002KGI\u3082KPI\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u5b9a\u91cf\u7684\u306a\u6570\u5024\u3067\u6e2c\u5b9a\u3067\u304d\u3001KGI\u306e\u6570\u5024\u304c\u76ee\u6a19\u3092\u4e0a\u56de\u308c\u3070\u6210\u529f\u3067\u3059\u3002<br>KSF\u3068\u306f\u300cKey Factor for Success\u300d\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u3082\u306e\u3067\u300c\u91cd\u8981\u6210\u529f\u8981\u56e0\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002<br>\u3053\u308c\u306f\u300c\u4e8b\u696d\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u9375\u300d\u3068\u306a\u308b\u8981\u56e0\u306e\u3053\u3068\u3067\u3059\u3002<br>\u56f3\u306b\u8868\u3059\u3068\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30a4\u30e1\u30fc\u30b8\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/lanway.jp\/journal\/wp\/wp-content\/uploads\/2022\/10\/kgi_ksf_kpi.jpg\" alt=\"KGI\uff0fKSF\uff0fKPI\u306e\u30a4\u30e1\u30fc\u30b8\" class=\"wp-image-267\" srcset=\"https:\/\/lanway.jp\/blog\/wp\/wp-content\/uploads\/2022\/10\/kgi_ksf_kpi.jpg 1024w, https:\/\/lanway.jp\/blog\/wp\/wp-content\/uploads\/2022\/10\/kgi_ksf_kpi-300x225.jpg 300w, https:\/\/lanway.jp\/blog\/wp\/wp-content\/uploads\/2022\/10\/kgi_ksf_kpi-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>KPI\u306e\u6570\u5024\u304c\u76ee\u6a19\u306b\u5230\u9054\u3057\u3066\u3044\u308b\u306e\u306bKGI\u304c\u9054\u6210\u3067\u304d\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001KPI\u306e\u8a2d\u5b9a\u3092\u898b\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br>KPI\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070KGI\u3082\u3044\u3044\u6570\u5024\u306b\u306a\u308b\u3002KPI\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u306a\u3051\u308c\u3070KGI\u3082\u60aa\u304f\u306a\u308b\u3068\u3044\u3063\u305f\u611f\u3058\u3067KPI\u304cKGI\u3068\u9023\u52d5\u3057\u3066\u3044\u306a\u3044\u3068\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002<br>\u65e5\u3005\u306e\u696d\u52d9\u3067KPI\u306e\u9054\u6210\u306b\u5411\u3051\u3066\u52aa\u529b\u3057\u3001\u76ee\u6a19\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u306e\u306b\u3001KGI\uff08\u6700\u7d42\u76ee\u6a19\uff09\u304c\u9054\u6210\u3067\u304d\u3066\u3044\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u610f\u5473\u306e\u306a\u3044\u52aa\u529b\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"KPI-2\"><strong>KPI\u306e\u672c\u8cea\u3068\u306f\uff1f<\/strong><\/span><\/h2>\n\n\n\n<p>KPI\u306f\u4e8b\u696d\u6226\u7565\u30fb\u30b3\u30f3\u30bb\u30d7\u30c8\u3084\u60f3\u3044\u3068\u9023\u52d5\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br>\u4e8b\u696d\u76ee\u6a19\u306e\u9054\u6210\u306b\u5411\u3051\u3066\u3001\u7121\u99c4\u306a\u304f\u884c\u52d5\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u52a0\u901f\u3055\u305b\u308b\u30a8\u30f3\u30b8\u30f3\u306b\u3057\u3001\u305d\u306e\u9032\u6357\u3092\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3057\u3001\u6539\u5584\u3057\u3066\u3044\u304f\u3002<br>KPI\u304c\u4e8b\u696d\u6226\u7565\u3068\u9023\u52d5\u3057\u3066\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u308c\u306fKPI\u3067\u306f\u306a\u304f\u3001\u5358\u306a\u308b\u6210\u679c\u6307\u6a19\u306e\u8a00\u3044\u63db\u3048\u306b\u904e\u304e\u307e\u305b\u3093\u3002<br>KPI\u306f\u4e8b\u696d\u6226\u7565\u306e\u610f\u5473\u5408\u3044\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u6226\u7565\u306f\u4f55\u3092\u3084\u308a\u4f55\u3092\u3084\u3089\u305a\u306b\u7f6e\u304f\u3079\u304d\u304b\u3068\u3044\u3046\u3053\u3068\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<br>\u826f\u3055\u305d\u3046\u3060\u3068\u601d\u3048\u308b\u65bd\u7b56\u3092\u5168\u3066\u3084\u308b\u3053\u3068\u306f\u4e0d\u53ef\u80fd\u3067\u3059\u3002<br>\u4e8b\u696d\u6226\u7565\u3068\u9023\u52d5\u3057\u305fKPI\u306b\u3088\u308a\u3001\u4f55\u3092\u3084\u308a\u3001\u4f55\u3092\u3084\u3089\u305a\u306b\u7f6e\u304f\u304b\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<br>\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3084\u6d3b\u52d5\u3092\u793e\u54e1\u306e\u81ea\u7acb\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30fb\u65e5\u3005\u306e\u5de5\u592b\u3060\u3051\u306b\u4efb\u305b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u81ea\u793e\u306a\u3089\u3067\u306f\u306e\u6226\u7565\u3092\u898b\u3064\u3051\u3001\u4ed5\u7d44\u307f\u3092\u4f5c\u308a\u7d44\u7e54\u5168\u4f53\u3067\u6ce8\u529b\u3057\u3066\u3044\u304f\u304c\u5927\u5207\u3067\u3059<strong>\u3002<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"KPI-3\"><strong>KPI\u306e\u7acb\u3066\u65b9<\/strong><\/span><\/h2>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3053\u3053\u304b\u3089\u5b9f\u969b\u306bKPI\u306e\u4f5c\u6210\u30d5\u30ed\u30fc\u306b\u3064\u3044\u3066\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1.\u4f01\u696d\u306e\u73fe\u72b6\u3092\u7406\u89e3\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u307e\u305a\u306f\u3001\u73fe\u72b6\u306e\u4e8b\u696d\u8a08\u753b\u3084\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u3092\u78ba\u8a8d\u3057\u3001\u81ea\u793e\u30fb\u7af6\u5408\u30fb\u30e6\u30fc\u30b6\u30fc\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<br>\u78ba\u8a8d\u9805\u76ee\u306b\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<br>\u30bf\u30fc\u30b2\u30c3\u30c8\u30fb\u30da\u30eb\u30bd\u30ca\uff0f\u30b3\u30f3\u30bb\u30d7\u30c8\u30fbUSP\uff0f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff0f\u4e8b\u696d\u8a08\u753b\u66f8\uff0f\u30d6\u30e9\u30f3\u30c9\u6307\u91dd\uff0f\u8cc7\u91d1\u7e70\u308a\u8868\uff0f\u7d4c\u55b6\u65b9\u91dd\uff0f\u7406\u5ff5\uff0f\u7af6\u5408\u306e\u3053\u3068\uff0f\u4eca\u307e\u3067\u306e\u96c6\u5ba2\u65b9\u6cd5\u30fb\u9867\u5ba2\u7372\u5f97\u65b9\u6cd5\uff0f\u5e83\u544a\u51fa\u7a3f\uff0fKPI\u306e\u9054\u6210\u5ea6\u5408\u3044\uff0f\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u8a55\u4fa1\u3000etc<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.\u4e8b\u696d\u6226\u7565\u306e\u78ba\u8a8d\u30fb\u8a2d\u5b9a<\/strong><\/h3>\n\n\n\n<p>\u4e8b\u696d\u6226\u7565\u3092\u4f5c\u6210\u3057\u3066\u3044\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u4e8b\u696d\u6226\u7565\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002<br>KPI\u3068\u4e8b\u696d\u6226\u7565\u3092\u9023\u52d5\u3055\u305b\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br>\u307e\u305f\u3001\u3069\u3093\u306a\u30e6\u30fc\u30b6\u30fc\u306b\u6765\u8a2a\u3057\u3066\u3082\u3089\u3044\u305f\u3044\u304b\uff08\u30bf\u30fc\u30b2\u30c3\u30c8\uff09\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u4f1d\u3048\u305f\u3044USP\u306f\u306a\u3093\u306a\u306e\u304b\u3001\u305d\u306e\u305f\u3081\u306b\u3069\u3093\u306a\u884c\u52d5\u3092\u3057\u3066\u6b32\u3057\u3044\u304b\uff08\uff1d\u30b7\u30ca\u30ea\u30aa\uff09\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3057\u3066\u3042\u3052\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u305d\u308c\u3092\u8003\u3048\u308b\u4e8b\u81ea\u4f53\u304cKSF\u306e\u691c\u8a0e\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3.KGI\u3092\u8a2d\u5b9a\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u58f2\u4e0a\u3001\u7c97\u5229\u76ca\u3001\u55b6\u696d\u5229\u76ca\u3001\u5e02\u5834\u30b7\u30a7\u30a2\u7387\u306a\u3069\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<br>\u53ce\u76ca\u3092\u76ee\u7684\u3068\u3057\u305f\u4e8b\u696d\u306e\u5834\u5408\u306f\u3001\u58f2\u4e0a\u3084\u5229\u76ca\u306a\u3069\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u4e8b\u696d\u306e\u76ee\u7684\u304c\u975e\u55b6\u5229\u7684\u306a\u6d3b\u52d5\u306e\u5834\u5408(CSR\u3084\u793e\u54e1\u306e\u5065\u5eb7\u7dad\u6301\u306a\u3069)\u306f\u3001\u8ca1\u52d9\u7684\u306a\u6307\u6a19\u3067\u306a\u3044\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<br>\u307e\u305f\u3001KGI\u306e\u8a2d\u5b9a\u6570\u306f\uff11\u3064\u306b\u3057\u307e\u3057\u3087\u3046\u3002<br>\u8907\u6570\u3042\u308b\u3068\u305d\u306e\u914d\u4e0b\u306eKSF\u3084KPI\u304c\u8907\u96d1\u5316\u3057\u3059\u304e\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<br>\u4e8b\u696d\u90e8\u7f72\u3054\u3068\u306bKGI\u3092\u8a2d\u5b9a\u3057\u3066\u3001\u4e8b\u696d\u3054\u3068\u306bKGI\u306e\u9054\u6210\u3092\u76ee\u6307\u3059\u3053\u3068\u306f\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u6ce8\u610f\u3059\u308b\u3079\u304dKGI\u306e\u4f8b<\/strong><\/h4>\n\n\n\n<ul 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class=\"wp-block-heading\"><strong>4.KSF\u3092\u8a2d\u5b9a\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u4e8b\u696d\u6226\u7565\u3092\u52a0\u5473\u3057\u305f\u3001\u3042\u308b\u3079\u304d\u72b6\u614b\uff08KSF\uff0f\u91cd\u8981\u6210\u529f\u8981\u56e0\uff09\u3092\u4f5c\u308a\u307e\u3057\u3087\u3046\u3002<br>\u3042\u308b\u3079\u304d\u72b6\u614b\u3068\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3053\u306e\u3088\u3046\u306a\u72b6\u614b\u306b\u306a\u308c\u3070\u3001\u4e8b\u696d\u306f\u6210\u529f\u3059\u308b\u3060\u308d\u3046\u3068\u3044\u3046\u3088\u3046\u306a\u72b6\u614b\u3067\u3059\u3002<br>\u30e6\u30fc\u30b6\u30fc\u306f\u3053\u3093\u306a\u3053\u3068\u306b\u60a9\u3093\u3067\u3044\u3066\u3001\u3053\u3093\u306a\u3082\u306e\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3089\u3001\u3053\u3046\u3044\u3063\u305f\u3082\u306e\u3092\u63d0\u4f9b\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u308b\u300c\u3042\u308b\u3079\u304d\u72b6\u614b\uff08\u6210\u529f\u8981\u56e0\uff09\u300d\u306b\u3057\u3066\u3042\u3052\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u963b\u5bb3\u8981\u56e0\u3092\u89e3\u6c7a\u3067\u304d\u3001\u4fc3\u9032\u8981\u56e0\u306b\u306a\u308bKSF\u306e\u4eee\u8aac\u3092\u8003\u3048\u307e\u3057\u3087\u3046\u3002<br>\u3042\u308b\u3079\u304d\u72b6\u614b\u306e\u4f8b\uff09\u7b2c\u4e09\u8005\u304b\u3089\u7279\u5225\u306a\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308b\u72b6\u614b\u306b\u3059\u308b\u2192\u300c\u3007\u3007\u7387\u4e16\u754c\u30ca\u30f3\u30d0\u30fc\uff11\u300d\u306a\u3069\u3002<br>KSF\u306f\uff11\u3064\u3060\u3051\u3068\u306f\u9650\u3089\u306a\u3044\u3067\u3059\u3057\u3001\u4e2d\u671f\u7684\u306a\u3082\u306e\u304b\u3089\u77ed\u671f\u7684\u306a\u3082\u306e\u3069\u3061\u3089\u3082\u3042\u3063\u3066\u3082\u3044\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>KSF\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/h4>\n\n\n\n<p>\u6210\u529f\u3057\u305f\u4ed6\u793e\u306e\u4e8b\u4f8b\u3092\u771f\u4f3c\u3057\u3066\u3082KSF\u3067\u306f\u306a\u304f<strong>\u3001<\/strong>\u81ea\u793e\u306e\u4e8b\u696d\u6226\u7565\u304b\u3089KSF\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br>\u5e38\u306b\u81ea\u793e\u306e\u4e8b\u696d\u6226\u7565\u3084KGI\u3068\u9023\u52d5\u3067\u304d\u3066\u3044\u308b\u304b\u3092\u8003\u3048\u307e\u3059\u3002<br>\u3082\u3068\u3082\u3068\u9ad8\u3044\u30b9\u30b3\u30a2\u3092\u51fa\u3057\u3066\u3044\u308b\u9805\u76ee\u3060\u3068\u4f38\u3070\u3059\u306e\u304c\u96e3\u3057\u3044\u3053\u3068\u3082\u8003\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<br>\u4e8b\u696d\u6226\u7565\u305d\u306e\u3082\u306e\u304c\u81ea\u793e\u30fb\u5e02\u5834\uff08\u9867\u5ba2\uff09\u30fb\u7af6\u5408\u306a\u3069\u306e\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3092\u5206\u6790\u3057\u305f\u4e0a\u3067\u3001\u5dee\u5225\u5316\u3055\u308c\u305f\u30b3\u30f3\u30bb\u30d7\u30c8\u3068\u3044\u3046\u5927\u524d\u63d0\u3067\u3059\u3002<br>\u5916\u90e8\u8981\u56e0\u3092\u53d7\u3051\u3084\u3059\u3044\u9805\u76ee\u3092KSF\u306b\u8a2d\u5b9a\u3059\u308b\u3068\u3001KSF\u306e\u76ee\u6a19\u3092\u9054\u6210\u3057\u3066\u3082KGI\u304c\u9054\u6210\u3067\u304d\u306a\u3044\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u306e\u3067\u3001\u5916\u90e8\u8981\u56e0\u3092\u5927\u304d\u304f\u53d7\u3051\u308b\u3082\u306e\u306f\u907f\u3051\u308b\u3079\u304d\u3067\u3059\u3002<br>KSF\u306e\u9054\u6210\u3092\u3059\u308b\u3053\u3068\u3067\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3078\u306e\u5f71\u97ff\u3092\u8003\u3048\u307e\u3059\u3002<br>\u305d\u306e\u6307\u6a19\u304c\u826f\u304f\u306a\u3063\u3066\u3082\u305d\u306e\u4ed6\u306e\u90e8\u5206\u3067\u5927\u304d\u306a\u30de\u30a4\u30ca\u30b9\u3092\u3082\u305f\u3089\u3057\u3066\u306f\u610f\u5473\u304c\u306a\u3044\u3002\u7e4b\u304c\u308a\u3092\u610f\u8b58\u3057\u307e\u3059\u3002<br>\u4f8b\u3048\u3070\u3001\u58f2\u4e0a\u3060\u3051\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3092\u6c42\u3081\u308b\u3068\u9867\u5ba2\u306e\u3053\u3068\u3092\u8003\u3048\u305a\u3001\u30af\u30ec\u30fc\u30e0\u3084\u7d99\u7d9a\u7387\u306e\u4f4e\u4e0b\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<br>\u3042\u308a\u304d\u305f\u308a\u306aKSF\u3084KPI\u3067\u306f\u306a\u304f\u3001\u72ec\u81ea\u6027\u306e\u3042\u308bKSF\u30fbKPI\u3092\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br>\u4e8b\u696d\u8a08\u753b\u306e\u610f\u56f3\u3092\u6c72\u3093\u3060KSF\u30fbKPI\u306f\u30d3\u30b8\u30cd\u30b9\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u4e3b\u8981\u4eba\u7269\u3092\u96c6\u3081\u3066\u8b70\u8ad6\u3057\u3001KSF\u306e\u8a2d\u5b9a\u306b\u6d3b\u304b\u3057\u307e\u3057\u3087\u3046\u3002<br>\u521d\u3081\u306f\u63a8\u8ad6\u7684\u306b\u306a\u308b\u306e\u3067\u3001\u3044\u3064\u304f\u304b\u6301\u3061\u5bc4\u308a\u8b70\u8ad6\u3057\u3001\u614e\u91cd\u306b\u6bd4\u8f03\u30fb\u691c\u8a0e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br>\u307e\u305f\u3001KSF\u3068KPI\u306f\u5fc5\u305a\u4eee\u8aac\u3092\u7acb\u3066\u307e\u3057\u3087\u3046\u3002\u4eee\u8aac\u3092\u7acb\u3066\u308b\u3053\u3068\u3067\u6210\u529f\u3057\u305f\u6642\u3001\u5931\u6557\u3057\u305f\u6642\u306e\u539f\u56e0\u5206\u6790\u304c\u308f\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.KPI\u3092\u8a2d\u5b9a\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u3042\u308b\u3079\u304d\u72b6\u614b\uff08KSF\uff09\u3092\u4f5c\u308b\u305f\u3081\u306b\u5fc5\u8981\u306aKPI\u3092\u8003\u3048\u308b\u3002<br>\u672c\u5f53\u306bKSF\u306b\u8ca2\u732e\u3067\u304d\u308b\u304b\u304c\u91cd\u8981\u3067\u3059\u3002<br>KPI\u306f\u884c\u52d5\u3092\u4fc3\u3059\u3082\u306e\u306b\u3059\u308b\u3079\u304d\u3067\u3001\u76ee\u6a19\u3067\u3042\u308a\u3001\u9054\u305b\u3059\u3079\u304d\u4efb\u52d9\u3060\u3068\u81ea\u899a\u3057\u3066\u3082\u3089\u3044\u307e\u3057\u3087\u3046\u3002<br>KPI\u306f\u4e00\u5ea6\u3067\u5b8c\u74a7\u306b\u3059\u308b\u5fc5\u8981\u306a\u306a\u304f\u3001\u8907\u6570\u500b\u4f5c\u3063\u305f\u4e0a\u3067\u3001\u5b9f\u969b\u306b\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3057\u3001KSF\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u308b\u3082\u306e\u3092\u9078\u629e\u3057\u3001\u904b\u7528\u30fb\u6539\u5584\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u6ce8\u610f\u3059\u3079\u304dKPI\u306e\u4f8b<\/strong><\/h4>\n\n\n\n<p>KPI\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u6ce8\u610f\u3059\u3079\u304d\u3053\u3068\u306f\u3001KPI\u306f\u696d\u7a2e\u3084\u30b5\u30a4\u30c8\u306e\u7a2e\u985e\u3067\u6c7a\u3081\u308b\u306e\u3067\u306f\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<br>\u3088\u304f\u3042\u308b\u306e\u306f\u3001\u300cEC\u30b5\u30a4\u30c8\u3060\u304b\u3089\u5ba2\u5358\u4fa1\u3084\u4e00\u4eba\u5f53\u305f\u308a\u306e\u8cfc\u5165\u56de\u6570\uff08\u30ea\u30d4\u30fc\u30c8\u56de\u6570\uff09\u3001CVR\u3084\u8cfc\u5165\u983b\u5ea6\u306b\u3057\u3088\u3046\uff01\u300d\u306a\u3069\u696d\u7a2e\u3084\u30b5\u30a4\u30c8\u306e\u7a2e\u985e\u3067\u6c7a\u3081\u3066\u3057\u307e\u3046\u3053\u3068\u3067\u3059\u3002<br>\u3053\u306e\u3088\u3046\u306aKPI\u3092\u5b89\u6613\u306b\u8a2d\u5b9a\u3057\u304c\u3061\u3067\u3059\u304c\u3001KPI\u306f\u30b5\u30a4\u30c8\u306e\u6027\u8cea\u3067\u6c7a\u3081\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br>\u7af6\u5408\u3068\u540c\u3058\u3082\u306e\u3055\u3057\u3067\u6226\u3063\u3066\u306f\u3001\u7af6\u5408\u3088\u308a\u3082\u5727\u5012\u7684\u306a\u30ea\u30bd\u30fc\u30b9\u3084\u512a\u4f4d\u6027\u304c\u306a\u3051\u308c\u3070\u52dd\u3066\u307e\u305b\u3093\u3002<br>\u4f01\u696d\u304c\u3069\u3053\u306b\u5411\u304b\u3063\u3066\u3044\u308b\u304b\u3001\u4e8b\u696d\u8a08\u753b\u3084\u4f01\u696d\u6226\u7565\u306a\u3069\u4eca\u5f8c\u306e\u65b9\u91dd\u3092\u8e0f\u307e\u3048\u305fKPI\u8a2d\u5b9a\u3092\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br>\u30d3\u30b8\u30cd\u30b9\u306b\u738b\u9053\u304c\u306a\u3044\u3088\u3046\u306bKPI\u306b\u3082\u738b\u9053\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br>KPI\u306f\u3001\u81ea\u793e\u306a\u3089\u3067\u306f\u306e\u4e8b\u696d\u6226\u7565\u3068\u9023\u52d5\u3057\u305fKPI\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<br>\u307e\u305f\u3001KPI\u306f\u7c21\u5358\u306b\u53d6\u5f97\u3067\u304d\u308b\u72b6\u614b\u3067\u3042\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br>KPI\u306e\u6570\u5b57\u3092\u8abf\u3079\u308b\u306e\u306b\u6642\u9593\u3092\u4f7f\u308f\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>SMART\u30e2\u30c7\u30eb\u3092\u4f7f\u3044KPI\u8a2d\u5b9a\u3092\u78ba\u8a8d\u3059\u308b<\/strong><\/h4>\n\n\n\n<p>\u8a2d\u5b9a\u3057\u305fKPI\u304c\u4e0b\u8a18\u306e\u9805\u76ee\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<br>\u30fbSpecific\uff08\u5177\u4f53\u7684\uff09\uff0f\u5177\u4f53\u7684\u3067\u660e\u78ba\u306aKPI\u306b\u306a\u3063\u3066\u3044\u308b\u304b<br>\u30fbMeasurable\uff08\u8a08\u6e2c\u53ef\u80fd\uff09\uff0fKPI\u306f\u5b9a\u91cf\u7684\u3067\u8a08\u6e2c\u53ef\u80fd\u306a\u3082\u306e\u304b<br>\u30fbAchievable\uff08\u9054\u6210\u53ef\u80fd\uff09\uff0f\u73fe\u5b9f\u7684\u306b\u9054\u6210\u53ef\u80fd\u306a\u3082\u306e\u304b<br>\u30fbRelevant\uff08\u95a2\u9023\u3057\u305f\uff09\uff0fKGI\u3084KSF\u3068\u306e\u95a2\u9023\u6027\u306f\u3042\u308b\u304b<br>\u30fbTime-bounded\uff08\u671f\u9650\u3092\u5b9a\u3081\u305f\uff09\uff0fKPI\u306b\u671f\u9650\u306f\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u304b<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6.KPI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u3092\u8003\u3048\u308b<\/strong><\/h3>\n\n\n\n<p>KPI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u3092\u8003\u3048\u307e\u3059\u3002<br>\u4f8b\u3048\u3070\u3001EC\u30b5\u30a4\u30c8\u3067\u5546\u54c1\u8a73\u7d30\u30da\u30fc\u30b8\u304b\u3089\u30ab\u30fc\u30c8\u6295\u5165\u7387\u304c\u4f4e\u3044\u5834\u5408\u3002<br>&nbsp;\u5546\u54c1\u8a73\u7d30\u30da\u30fc\u30b8\u306e\u5546\u54c1\u60c5\u5831\u306e\u8868\u793a\u9805\u76ee\u3092\u8db3\u308a\u3066\u3044\u308b\u304b\uff0f\u9001\u6599\u306a\u3069\u3092\u542b\u3080\u7dcf\u984d\u304c\u660e\u78ba\u304b \/ \u3044\u3064\u5c4a\u304f\u304b\u660e\u78ba\u304b&nbsp;\/ \u5728\u5eab\u5207\u308c\u306a\u3069\u306a\u3044\u304b \/ \u30ab\u30fc\u30c8\u30dc\u30bf\u30f3\u304c\u5206\u304b\u308a\u306b\u304f\u304f\u306a\u3044\u304b \/ 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class=\"wp-block-heading\"><strong>KPI\u306e\u65bd\u7b56\u306b\u306f\u69d8\u3005\u306a\u5207\u308a\u53e3\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/h4>\n\n\n\n<p>\u4e0b\u8a18\u306f\u4e00\u4f8b\u3067\u3059\u304c\u3001\u53c2\u8003\u306b\u306a\u308c\u3070\u30fb\u30fb\u30fb<br>\u30fb\u4ed5\u7d44\u307f\u3092\u5909\u66f4\u30fb\u65b0\u8a2d\u3059\u308b\uff08\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u30fb\u8868\u5f70\u5236\u5ea6\u30fb\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u30fb\u30c4\u30fc\u30eb\u306a\u3069\uff09<br>\u30fb\u30bf\u30fc\u30b2\u30c3\u30c8\u3078\u306e\u8a34\u6c42\u6d3b\u52d5\uff08\u30bb\u30fc\u30eb\u30b9\u6d3b\u52d5\u30fb\u30bb\u30df\u30ca\u30fc\u30fb\u30aa\u30f3\u30e9\u30a4\u30f3\u8aac\u660e\u4f1a\u30fb\u30c8\u30e9\u30a4\u30a2\u30eb\u30fb\u30a4\u30d9\u30f3\u30c8\u30fb\u30b5\u30f3\u30d7\u30eb\u63d0\u4f9b\u30fb\u5e83\u544a\u306a\u3069\uff09<br>\u30fb\u5546\u54c1\u5185\u5bb9\u306e\u5909\u66f4\uff08\u5546\u54c1\u5f62\u614b\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8\u30fb\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u306a\u3069\uff09<br>\u30fb\u4f1d\u9054\u30fb\u95a2\u4e0e\uff08\u53e3\u30b3\u30df\u30fbSNS\u30fb\u53cb\u4eba\u7d39\u4ecb\u30fb\u4f1a\u54e1\u5236\u30fb\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fb\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff09<br>\u30fb\u5c0e\u5165\u4fc3\u9032\u3092\u4fc3\u3059\u30a2\u30af\u30b7\u30e7\u30f3\uff08\u30dd\u30a4\u30f3\u30c8\u30fb\u30d7\u30ec\u30bc\u30f3\u30c8\u30fb\u30af\u30fc\u30dd\u30f3\u30fb\u30c8\u30e9\u30a4\u30a2\u30eb\u30fb\u696d\u52d9\u6539\u5584\u652f\u63f4\u30fb\u7814\u4fee\u30fb\u8b1b\u5e2b\u6d3e\u9063\uff09<br>KPI\u306e\u65bd\u7b56\u3092\u3059\u308b\u3053\u3068\u3067KPI\u306e\u6570\u5024\u304c\u6539\u5584\u3055\u308c\u308b\u3053\u3068\u306f\u3082\u3061\u308d\u3093\u306e\u3053\u3068KSF\u306b\u8ca2\u732e\u3067\u304d\u308b\u304b\u3001\u4e8b\u696d\u6226\u7565\u3068\u9023\u52d5\u3067\u304d\u3066\u3044\u308b\u304b\u3092\u5ff5\u982d\u306b\u8003\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-heading\"><strong>\u6e2c\u5b9a\u671f\u9593\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9<\/strong><\/h4>\n\n\n\n<p><strong>\u30fb\u65bd\u7b56\u306e\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3092\u7b97\u51fa\u3057\u307e\u3057\u3087\u3046<\/strong><br>KGI\u306b\u8ca2\u732e\u3059\u308b\u307e\u3067\u306e\u60f3\u5b9a\u306e\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u306e\u671f\u9593\u3067\u3059\u3002<br>\uff11\u3064\u306e\u4f5c\u696d\u3092\u7740\u624b\u3057\u3066\u304b\u3089\u7d42\u4e86\u307e\u3067\u306e\u671f\u9593\u3002\u4f8b\u3048\u3070\u3001\u898b\u8fbc\u307f\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u3066\u304b\u3089\u53d6\u5f15\u304c\u6210\u7acb\u3059\u308b\u307e\u3067\u3002<br>KPI\u306e\u65bd\u7b56\u304b\u3089\u3069\u306e\u304f\u3089\u3044\u3067\u8ca2\u732e\u304c\u6570\u5b57\u3067\u76ee\u306b\u898b\u3048\u308b\u304b\u306e\u60f3\u5b9a\u3057\u307e\u3059\u3002<br>\u305d\u306e\u671f\u9593\u306b\u306a\u308c\u3070\u3001\u65bd\u7b56\u304c\u6570\u5b57\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u304b\u5224\u65ad\u3057\u307e\u3057\u3087\u3046\u3002<br>\u306a\u305cKGI\u306b\u8ca2\u732e\u3059\u308b\u307e\u3067\u306e\u671f\u9593\u304c\u5fc5\u8981\u306a\u306e\u304b\u306f\u6ce2\u53ca\u52b9\u679c\u307e\u3067\u898b\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<br>KSF\uff0fKPI\u306f\u9577\u671f\u7684\u306a\u3082\u306e\u3082\u3042\u308a\u3001\u5fc5\u305a\u5e74\u5185\u306bKGI\u306b\u8ca2\u732e\u3059\u308b\u3068\u304b\u9650\u308a\u307e\u305b\u3093\u3002<br>\u77ed\u671f\u7684\u306a\u53d6\u308a\u7d44\u307f\u3068\u4e2d\u9577\u671f\u7684\u306a\u53d6\u308a\u7d44\u307f\u304c\u4e21\u7acb\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u30d0\u30e9\u30f3\u30b9\u3068\u3057\u3066\u306f\u3044\u3044\u306e\u3067\u3001\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3092\u610f\u8b58\u3057\u3066\u691c\u8a3c\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9.\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3066PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059<\/strong><\/h3>\n\n\n\n<p>KPI\u3092\u8a2d\u5b9a\u3057\u305f\u3089\u5b9f\u969b\u306b\u65bd\u7b56\u3092\u5b9f\u884c\u3059\u308b\u904b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u3059\u3002<br>KPI\u3068\u4e8b\u696d\u306e\u6210\u679c\u304c\u9023\u52d5\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u56db\u534a\u671f\u306a\u3069\u306e\u632f\u308a\u8fd4\u308a\u524d\u306b\u7c21\u5358\u306a\u691c\u8a3c\u3082\u5fc5\u8981\u3067\u3059\u3002<br>\u7c21\u6613\u7684\u3067\u3044\u3044\u306e\u3067\u3001\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3059\u3002<br>\u65e5\u6bce\uff0f\u9031\u3054\u3068\uff0f\u6708\u6bce\u306a\u3069\u3001\u90fd\u5ea6\u90fd\u5ea6KPI\u306e\u6e2c\u5b9a\u30fb\u691c\u8a3c\u306f\u3059\u308b\u3079\u304d\u3067\u3059\u3002\uff08\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u306f\u9577\u3044\u3082\u306e\u306f\u5225\u3067\u3059\uff09<br>\u3053\u306e\u307e\u307e\u3067\u76ee\u6a19\u306b\u5230\u9054\u3067\u304d\u308b\u304bKPI\u306e\u65bd\u7b56\u3092\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3059\u3002<br>KPI\u304c\u6a5f\u80fd\u3057\u3066\u3044\u306a\u3044\u3068\u5224\u65ad\u3067\u304d\u308c\u3070\u3001\u632f\u308a\u8fd4\u308a\u3092\u3059\u308b\u524d\u306b\u9014\u4e2d\u6bb5\u968e\u3067\u3082\u5909\u66f4\u3057\u307e\u3057\u3087\u3046\u3002<br>\u5916\u90e8\u8981\u56e0\u306b\u3088\u308aKPI\u306e\u6570\u5024\u304c\u975e\u73fe\u5b9f\u7684\u306a\u5834\u5408\u306f\u3001\u6570\u5024\u5909\u66f4\u3082\u8003\u3048\u3066\u3082\u3044\u3044\u3067\u3057\u3087\u3046\u3002<br>\u7d50\u679c\u304c\u5927\u4e8b\u306a\u306e\u306f\u5f53\u305f\u308a\u524d\u3067\u3059\u304c\u3001KPI\u304c\u59a5\u5f53\u306a\u306e\u304b\u306e\u8b70\u8ad6\u3068\u7d50\u679c\u306b\u81f3\u308b\u904e\u7a0b\u3084\u65b9\u6cd5\u3082\u91cd\u8981\u306a\u306e\u3067\u3001\u3053\u3053\u306e\u8b70\u8ad6\u3082\u5fd8\u308c\u305a\u306b\u884c\u3044\u307e\u3059\u3002<br>\u30b7\u30f3\u30d7\u30eb\u304c\u30d9\u30b9\u30c8\u3060\u304c\u3001\u7d5e\u308a\u8fbc\u3081\u305a\u306b\u591a\u304f\u3042\u308b\u5834\u5408\u306f\u3001\u904b\u7528\u3057\u306a\u304c\u3089\u53d6\u6368\u9078\u629e\u3059\u308b\u306e\u3082\uff11\u3064\u306e\u65b9\u6cd5\u3067\u3059\u3002\uff08\u7279\u306b\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4e8b\u696d\u306a\u3069\uff09<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>KPI\u8a2d\u5b9a\u304c\u59a5\u5f53\u304b\u306e\u691c\u8a3c<\/strong><\/h4>\n\n\n\n<ul 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